How dewi69 Protects Your Personal Information and Data
dewi69 is committed to protecting your personal information and maintaining the highest standards of data security. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using dewi69 services, you consent to the data practices described in this policy. Please read this document carefully to understand how we safeguard your privacy.
All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology, the same standard used by major financial institutions worldwide.
Your personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and continuous monitoring.
We will never sell, rent, or share your personal information with third parties for their marketing purposes. Your data stays with dewi69.
You have the right to access, correct, or delete your personal information at any time. Contact our support team to exercise your privacy rights.
We comply with international data protection standards and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Inactive accounts are subject to data deletion.
dewi69 ("we," "us," "our") operates an online gaming platform serving players in Indonesia. We recognize that privacy is important to our users, and we are committed to protecting the personal information you share with us. This Privacy Policy describes our practices concerning the collection, use, disclosure, and protection of personal data obtained through our website, mobile applications, and related services (collectively, the "Platform").
This Privacy Policy applies to all users who access or use the dewi69 Platform, including those who register accounts, make deposits, place bets, or interact with our customer support. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with the terms of this Privacy Policy, you must not use dewi69 services. Continued use of the Platform following any changes to this Privacy Policy constitutes acceptance of those changes.
When you register for a dewi69 account, we collect the following personal information:
When you access the dewi69 Platform, we automatically collect certain technical and usage information:
We may receive limited information from third-party service providers:
dewi69 uses the collected information for the following purposes:
We share limited personal information with trusted third-party service providers who assist us in operating the dewi69 Platform. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorize:
We may disclose your personal information when required by law or to protect our legal rights:
In the event dewi69 is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such change and given the opportunity to close your account before the transfer if you do not consent.
dewi69 will NEVER:
dewi69 employs industry-leading security technologies and practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
While we implement robust security measures, you also play a critical role in protecting your account:
dewi69 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:
Personal data associated with active accounts is retained for the duration of your relationship with dewi69. This includes identity documents, contact information, transaction history, and gaming activity.
After you close your account, we retain certain information for a period required by law (typically 5-7 years for financial records and anti-money laundering compliance). This includes:
After the legally required retention period expires, personal data is securely deleted or anonymized such that it can no longer identify you.
If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again for marketing purposes.
Accounts that have been inactive (no logins, deposits, or bets) for more than 3 years may be flagged for closure. You will be notified via email before any data deletion occurs, giving you an opportunity to reactivate your account if desired.
As a dewi69 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. To submit an access request, contact our support team with your account details. We will provide the requested information within 30 days in a commonly used electronic format.
If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information (email, phone number, address) directly in your account settings. For changes to identity documents or legal name, contact customer support with supporting documentation.
You may request deletion of your personal data under certain circumstances:
Note: We may not be able to delete data required for legal compliance, fraud prevention, or regulatory obligations (e.g., AML record-keeping requirements). In such cases, we will restrict processing to only those legally required purposes.
You may request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of your data or when processing is unlawful but you prefer restriction over deletion.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider (where technically feasible).
You may object to processing of your personal data for marketing purposes at any time. Click "unsubscribe" in any promotional email or contact support to opt out. You may also object to processing based on legitimate interests, and we will cease processing unless we have compelling grounds to continue.
Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
To exercise any of these rights, contact our support team via:
We will respond to requests within 30 days. In complex cases, we may extend this period by an additional 60 days with notification. We may request additional information to verify your identity before processing requests.
Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience on the dewi69 Platform.
Most browsers allow you to control cookies through settings. You can block cookies, delete existing cookies, or receive notifications when cookies are set. Note that disabling essential cookies may prevent you from using certain features of the dewi69 Platform.
The dewi69 Platform may contain links to third-party websites, services, or applications (such as game providers, payment processors, or social media platforms). This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party services you access through dewi69.
dewi69 primarily serves users in Indonesia. However, some of our service providers (hosting, payment processing, game providers) may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:
By using dewi69, you consent to the transfer of your personal data outside Indonesia where necessary to provide our services.
dewi69 services are strictly intended for adults aged 21 and over (or the legal age of majority in your jurisdiction, whichever is greater). We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not use our Platform or provide any personal information to us.
If we become aware that we have inadvertently collected personal data from an individual under 21, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to dewi69 should contact us immediately at [email protected].
dewi69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you via:
Material changes will take effect 30 days after notification. Your continued use of dewi69 after the effective date constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you must stop using the Platform and may request account closure and data deletion (subject to legal retention requirements).
We recommend reviewing this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Our multilingual support team speaks English and Indonesian and is available around the clock to assist with privacy-related questions and requests.
By creating an account and using the dewi69 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and protection of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use dewi69 services.
Our support team is here to help. We're committed to transparency and ensuring you understand how we protect your personal information.